Help Center
How can we help?
Practical answers about payments, Ghost Points, your account, and creating with LocalBanana.
Talk to our team
For account, payment, or generation questions, email support@localbanana.io. Include your account email, approximate time, and an order or generation ID if available.
Never send passwords, API keys, verification codes, or full card details. Remove sensitive information from screenshots.
Payments & Ghost Points
How do payments work?
Online checkout is hosted by Stripe. The payment methods available to you depend on the purchase, currency, and checkout eligibility. Review the amount, currency, and whether the purchase renews before confirming. Customers with an active auto-renewing subscription can open the Stripe customer portal from account billing to view billing details and invoices. For one-time membership or top-up receipts, or when the portal is unavailable, contact support.
Compare plans and payment optionsWhat is the difference between subscription GP and top-up GP?
Ghost Points (GP) are credits used for generation and other supported features. Subscription GP refreshes to the plan allowance each month and does not roll over. GP bought as a top-up does not expire. Costs vary by model and settings; check the displayed cost before generating.
Open account billingPlan changes & refund requests
How do I change or cancel a subscription?
If you have an active auto-renewing subscription, sign in and open account billing, then use the billing management option to open the Stripe customer portal. Check the effective date and confirmation shown there. A cancellation scheduled for the end of a paid period leaves access in place until that date. A one-time 30-day membership pass does not renew automatically. If the option you need is unavailable, contact support.
Manage billingHow do I request a refund or report a payment problem?
Email support@localbanana.io with your account email, order or invoice reference, payment date, and a short explanation. Please contact us if payment completed but the purchase is missing from your account. A refund request is reviewed individually; submitting it does not guarantee approval or a particular processing time. Cancelling renewal and requesting a refund are separate actions.
Read the service termsGeneration & troubleshooting
What should I do if generation fails or seems stuck?
Check your generation history and connection before submitting the same request again. If the problem persists, send support the model, settings, approximate time, generation ID if available, and the visible error. If the GP balance looks incorrect, mention it in the same request. Share only the minimum prompt or image information needed to explain the issue.
Why does the result differ from the prompt or gallery example?
AI output can vary between runs and may contain errors. Model, image references, settings, and prompt wording affect the result. Gallery examples are inspiration, not a guarantee of an identical output. Review details such as text, faces, and product claims before using or publishing an image.
Read the getting-started guideAccount & data
How do I ask about my data or request deletion?
Email support@localbanana.io from the address associated with your account and describe your request. We may need to verify account ownership before handling it. Ask about the scope of deletion and any records that need to be retained; do not assume that removing one image or cancelling a subscription deletes all account or billing records.
Read the privacy policyHow should I protect my uploads and API key?
Upload only material you are entitled to use and avoid unnecessary sensitive information. Prompts and reference images may be processed by providers used for the selected model. Where bringing your own API key is supported, a key saved in your browser is still sent with a generation request for server-side processing; it is not a browser-only workflow. Never send a key to support.
Read about security and data handlingCommercial use & content concerns
Can I use my generated images commercially?
Check the terms applicable to the selected model and provider, the rights to your inputs, and the requirements for your intended use. Paying for GP does not itself clear third-party copyrights, trademarks, or a person’s likeness. LocalBanana does not guarantee that an output is unique or that it qualifies for copyright protection.
Read the commercial-use guideDoes a gallery image come with reuse rights? How do I report a concern?
No blanket reuse licence is granted just because an image or prompt appears in the gallery. Some examples are curated from external sources; check the source and obtain any permission needed. To report a rights, privacy, or safety concern, email support@localbanana.io with the exact page URL, a description, and relevant supporting information. Do not send more personal information than is necessary.